General terms and conditions of sale
(last update: 11/09/2024)
This website (hereinafter referred to as the "Site") complies with the regulations on electronic commerce under Legislative Decree 70/2003 and consumer protection, particularly regarding distance contracts regulated by Legislative Decree 206/2005.
The Customer is encouraged to carefully read the following general terms and conditions of sale (hereinafter referred to as the “Terms of Sale”), which constitute the binding terms for the use of the Site and for purchases made. It is recommended to print or save them on another permanent medium.
1 – Terms of sale
These terms of sale, together with the specific information on each product available on the site (hereinafter referred to as “Products”), shall govern all sales contracts (hereinafter referred to as “Purchases”) between the buyer (hereinafter referred to as the “Customer”) and the seller NANÀ BOUTIQUE by Simona Di Costanzo (hereinafter "Seller") with email address nanaboutiquesperone@libero.it (hereinafter "Email").
These terms of sale are applicable to every order placed by the customer and will be those available on the site at the time of the order itself. Any new terms of sale will become effective only upon publication on the site and will apply exclusively to purchases made thereafter.
2 – Public offer and scope of application
The offer of products for sale on the Site constitutes a public offer pursuant to Article 1336 of the Civil Code for individuals acting for purposes unrelated to any business or professional activity ("consumer customer") and for individuals or legal entities acting in the course of their business or professional activities ("professional customer") who have a residence or domicile in Italy.
Registration on the Site is only allowed for customers who are at least eighteen years old.
On the Site, registered customers can manage their accounts independently in the profile section. In this area, they can update their data, track their orders, and manage their shopping lists. To delete their account, customers must make an express request by sending an Email. The account will be deleted upon receipt of the request.
3 – Acceptance of terms of sale
The order placed by the customer on the site and submitted to the Seller constitutes full acceptance of the terms of sale.
In any case, no order can be submitted without the customer first explicitly indicating, by checking the appropriate box, that they have read and accepted the terms of sale.
4 – Products
The photographs or graphical representations of the products on the site should be considered indicative only of the product presentation and may not match the products delivered if the manufacturer has changed the packaging for reasons beyond the Seller's control.
5 – Prices and promotions
The customer's order will be charged at the price calculated at the time of the order, without considering any subsequent price increases or reductions, even for promotions that may have occurred after the order or concluded before it. All prices include VAT.
Variable-weight products (e.g., vegetables, fruit, meat, fish, and cheese) are displayed on the site with indicative measurements and weights. The actual weight will be determined only at the time of product preparation and may vary up to 20% more or less than the indicative weight shown on the site. Therefore, if the shopping order includes one or more of such products, the weight and amount calculated at the time of the order may differ from the weight and amount at the time of the receipt issuance.
The exact amount of the purchase will be communicated with the delivery document and charged to the credit card or account used for online payment only upon delivery.
The Seller may offer discount coupons to its customers during promotional periods or for specific activities. Each discount coupon can only be used for purchases equal to or greater than the coupon’s value. If used for a purchase of lower value, the remaining value of the coupon will be lost and cannot be used for future purchases. Customers who wish to use a discount coupon must indicate it at the time of payment.
Once points (see Article 16) and discount coupons are redeemed, the total purchase amount must equal or exceed the minimum purchase amount as specified in Article 6 below.
Throughout the year, the Seller may occasionally accept orders for amounts below the minimum threshold, net of delivery charges, as communicated on the site.
6 – Order confirmation
The order submitted by the customer will only be binding for the Seller if the entire order process has been completed regularly and correctly, with no errors detected by the site, and only after the Seller has accepted the order, confirming receipt to the customer. The Seller will not include products in the order that have not been expressly ordered by the customer.
The customer will receive confirmation of the order via email with a summary of the products, their prices, the delivery date and time, and the general and/or specific terms applicable to the order.
7 – Order cancellation and modification
The customer can request the order’s modification or cancellation via email, provided the request is made at least two hours before the selected delivery time. For online payment orders, the cancellation refund will be processed electronically, with a direct credit to the credit card or account used by the customer.
8 – Delivery
Orders are delivered only to the areas indicated on the site within the delivery times stated on the checkout page at the time of order.
For organizational reasons, delivery staff will deliver the products to the ground floor, at the main entrance of the building/workplace. Delivery to an upper floor with an elevator is a courtesy, subject to courier availability.
The customer's contribution for each delivery is indicated in the cart at the time of order and includes shopping preparation, transport, and delivery within the selected time slot.
For any issues found with the products or their delivery, the customer may contact customer service on the site or via Email after delivery.
Read more on the dedicated page: Shipping, Returns, and Payments
9 – Unavailable products and purchase limitations
The product offer is only valid within available stock limits; the Seller will do its best to ensure products are always available; however, it shall not be held liable for the temporary or permanent unavailability of one or more products. If products are unavailable at the time of delivery, the Seller will not charge the customer the corresponding amount or will promptly credit the amount for the unavailable products.
To improve service to all customers, the Seller may apply a maximum quantity per item for each product. Limits are specified directly in the system at the time of purchase. Throughout the year, the Seller may occasionally accept orders with quantities different from those indicated on the site, as communicated.
10 – Non-delivery
Delivery requires the customer or their representative to be present at the address and time specified in the order. If neither the customer nor their representative is present, the order will be canceled, and the customer will be charged a penalty for the delivery cost and any products that can no longer be resold (e.g., perishable fresh food like meat, fish, frozen goods, fruit, vegetables, dairy products, delicatessen); the Seller may also exclude the customer from service or require online payment for future orders.
11 – Payment
The shopping order placed online on the Site can be paid by the customer using the methods indicated on the checkout page at the time of order.
The shipping cost is always indicated below the list of purchased products and included in the total purchase amount.
Transaction security is guaranteed by the bank providing the service: card data is encrypted and transmitted directly to the bank, which authorizes payment in real time.
Delivery staff are not authorized to accept cash in any form (tips, etc.).
Shipping cost is always indicated below the list of purchased products and included in the total purchase amount.
Read more on the dedicated page: Shipping, Returns, and Payments
12 – Invoice
The issuance of an invoice is not mandatory unless the customer requests it no later than the time of order placement, as specified in Presidential Decree 633 of 10/26/1972 - art.22.
During the order and payment process, the customer will be asked if they wish to receive an invoice. If confirmed, they will find a form with fields to fill out (company name, first and last name, tax code/VAT number, and billing address).
The invoice will be sent to the customer with the delivery, either by email or in person.
13 – Right of withdrawal
Consumer rights are protected by Legislative Decree 206/2005 and subsequent amendments. The consumer customer has the right to withdraw from the contract, even partially, without explanation and without incurring any charges, provided that withdrawal is communicated via Email. The Seller will then send the consumer a confirmation email acknowledging receipt of the withdrawal request.
This withdrawal communication must specify the intention to withdraw from the purchase and the product(s) to which the right of withdrawal applies, attaching a copy of the delivery document (invoice, receipt, or delivery receipt).
Pursuant to Article 59 of the Consumer Code, the right of withdrawal is excluded in the following cases:
- Purchase of sealed products, opened by the customer
- Purchase of goods subject to deterioration or rapid expiration (e.g., perishable fresh food)
- Purchase of customized or made-to-order goods (e.g., deli products)
- Purchase of products unsuitable for return for health or hygiene reasons, and that have been opened after delivery
Read more on the dedicated page: Shipping, Returns, and Payments
14 – Service suspension
In case of serious violations by the customer or fraudulent use of the site (e.g., unpaid orders, repeated absence at delivery, improper shopping method), the Seller reserves the right to suspend the service.
15 – Liability
For food products, the Seller ensures compliance with applicable regulations on storage and handling up to delivery at the address specified by the customer; no liability is assumed for poor product conditions due to improper storage after delivery.
The Seller shall not be liable for any delays in transport and shall not be held responsible for any loss, damage, incorrect, or failed delivery caused by events or circumstances beyond its control, including, but not limited to, natural disasters, severe weather conditions (such as heavy snow), strikes (of its or other employees), transportation accidents, explosions, or any other cause, whether similar or different.
The Seller disclaims any liability for direct or indirect damages of any kind arising from the use of the site and/or the information, photos, and details contained therein. The Seller is not responsible for information provided/obtained from individual manufacturers or distributors.
16 – Customer code and reward points
Upon registration, each new customer is assigned a unique ID code, which allows them to benefit from discounts, participate in reward point collections, and access other initiatives that may be promoted by the Seller, as described in detail in the relevant sections of the site.
17 – Privacy
The Seller will process the customer's personal data in compliance with the privacy regulations, as specified in detail in the privacy section of the site.
18 – Jurisdiction and applicable law
Any disputes regarding the application, execution, interpretation, and breach of these terms of sale are subject to Italian jurisdiction. For such disputes, if the customer is a resident or domiciled consumer in Italy, the court of their residence or domicile shall have jurisdiction.
In all other cases, and if the customer is a professional, the court of AVELLINO (AV) shall have jurisdiction. Purchases made by the customer are governed by Italian law. For matters not expressly provided for here, the regulations applicable to relationships between professionals and consumers or professionals apply to purchases made by consumer customers; for purchases made by professional customers, the applicable regulations include those in the Civil Code.
For communications stipulated in the terms of sale, or for any problems or difficulties, the customer may contact the Seller’s customer service as follows:
- Phone
- Facebook Messenger
- Contact form
The Seller's customer service will handle any issues and provide a prompt response.
In accordance with EU Regulation No. 524/2013 on online dispute resolution for consumer matters, the existence of an online alternative dispute resolution platform is communicated, accessible at the following address: Online dispute resolution.
19 – Intellectual property
The integrity of the site is protected by current Italian and international intellectual property laws.
All reproduction rights are reserved. The set of texts composing the site may not, under current regulations, be represented or reproduced, in whole or in part, on any medium, without the prior and express authorization of the Seller. Failure to comply with this prohibition constitutes counterfeiting and entails civil and/or criminal liability on the part of the offender, against whom the Seller reserves the right to take legal action.
20 – Legal guarantee of conformity
The Seller provides the legal guarantee of conformity on all purchased products.