Shipping
Nanà Boutique ensures careful preparation and packaging of parcels to make sure that each item arrives in the best condition, including fragile products that are packed with extra care. We use various shipping methods tailored to the destination country, offering a fast and secure service.
- - Shipping within Italy with GLS Express Courier, delivery in 2-3 business days (up to 2 additional days for islands);
- - Shipping within the EU (European Union) with International Express Courier, delivery in 7-10 days;
- - Shipping worldwide with International Express Courier, delivery in 7-15 days.
Detailed information on delivery times and shipping costs will always be updated and visible on the cart summary page, based on the destination provided during registration.
Product returns
Returns are accepted in compliance with the right of withdrawal regulation, within 14 days from the date of order delivery.
To initiate a return, the customer must contact customer support to arrange the return procedure.
Return shipping costs are the responsibility of the customer.
Upon receiving and verifying the product's integrity, the customer will receive a store credit of equal value to use for a new order on the site (for size exchange or selection of a new item).
Shipping for the new order will be free of charge.
Payment methods
Nanà Boutique ensures secure online payments for every order. The accepted payment methods are as follows:
- - Bank transfer: the order will be processed as soon as the transfer is received, generally within 1-2 days;
- - Debit/credit card;
- - Paypal.
Some payment methods may not be available in certain countries; we therefore invite users to check the payment methods listed in the cart summary at the time of order confirmation.
For further information, please do not hesitate to contact our customer service.